Complaints Policy

Last updated: 13 October 2026

If something has gone wrong, we want to hear about it directly and early. Most problems are much easier to fix when they are raised quickly.

How to make a complaint

Phone: 250-250-2525
Email: hello@solarinstallationkelowna.com

Please include your name and contact details, the property address, roughly when the work or enquiry took place, what went wrong and what outcome you would like.

What happens next

Acknowledgement within 2 business days

We confirm we have your complaint and tell you who is handling it.

Review within 10 business days

We review the file, speak with everyone involved, including any contractor partner, and visit the property if needed.

Response

We write to you with what we found, what we will do and by when. If we need more time, we explain why and give a new date.

Escalation

If you are not satisfied, ask for a review by senior management, who will respond within a further 10 business days.

If we can’t resolve it

Your rights under BC consumer protection law are not affected. You can contact Consumer Protection BC or seek independent legal advice. For electrical safety concerns you can also contact Technical Safety BC.

Our commitment

We take every complaint seriously, never penalise anyone for making one, and fix the process behind the problem as well as the problem itself.